If you have a grievance with respect to certain content on any of our network platforms or channels, you may write to our grievance redressal department. Grievance Redressal.

Email : grievance@kivaa.in
Address : Kivaa Digital, Office No 5, First Floor, B wing, Ishwar Sankul, Nasikroad, Nasik, Maharashtra - 422101

Our team is available to make the resolution process for valid complaints as quick and efficient as possible, and we will need some accurate information from you mentioned below:

Name of the Platform/Channel
Content Link
Date & Time of Telecast
Summary of your objection to the content as a complaint.

Your details – Full Name, Contact Details(email id and mobile number)

GRIEVANCE REDRESSAL PROCESS:

1. Receipt of any complaint pursuant to the above will be auto acknowledged.

2. The complaint will be verified, and accordingly responded and inform the complainant of our decision within seven (7) days of receipt of the complaint.

3. If there is no reponse from us within the period of seven (7) days, You can escalate the issue by forwarding the mail to management@kivaa.in.

4. Complaints relating to or around advertisements broadcast on our network must be sent to The Advertising Standards Council of India (ASCI).